Shipping policy

Shipping & Processing

Many Kysslev pieces are made to order, personalized, and created especially for you. Because of this, please allow up to 1–2 weeks for processing after receiving your order confirmation email.

Please note that processing time is separate from shipping time.

Processing Time vs. Shipping Time

Processing time is the time it takes for us to create, personalize, prepare, and package your order.

Shipping time begins after your order has been completed and shipped and refers to the time it takes for the carrier to deliver your package.

For example, selecting an expedited shipping option does not expedite the processing of your order. Your order will first go through our normal processing time, and your selected shipping method begins once your package has been handed over to the carrier.

You will receive an email notification when your order has shipped.

Domestic Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Orders are shipped via USPS unless otherwise specified.

Once a package has been marked as delivered by the carrier, Kysslev is not responsible for lost or stolen packages. If your tracking shows that your package was delivered but you cannot locate it, please contact USPS directly to begin a missing mail inquiry or claim.

How Do I Check the Status of My Order?

Once your order has shipped, you will receive an email notification containing a tracking number that you can use to check the status of your delivery.

Please allow up to 48 hours for tracking information to become available or update after receiving your shipping confirmation.

If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at shalom@kysslev.com with your name and order number, and we will be happy to look into it for you.

Need Your Order by a Specific Date?

If you need your order for a specific holiday, event, wedding, Bar or Bat Mitzvah, housewarming, or other special occasion, please contact us before placing your order to confirm whether we can accommodate your requested date.

We always do our best to complete orders as quickly as possible, but rush requests are not guaranteed unless they have been confirmed with us in advance.

During holidays and other busy seasons, processing times may vary, so we strongly recommend placing your order as early as possible.

Thank you for supporting Kysslev and allowing us the time to create something special for you.